What data do we collect?

The Handy Help collects the following data:

• Personal identification information (Name and email address)

• Cookies
   

What ARE cookies?

​Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or a page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
 

How to control and delete cookies

If you wish to restrict or block the cookies which are set by The Handy Help website you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of The Handy Help website.
 

How do we collect & use your data?

You directly provide The Handy Help with most of the data we collect. We collect data and process data when you:

• Use the contact form on our website

• Contact us directly

• Use or view our website via your browser’s cookies.
   

The Handy Help may also receive your data indirectly from the following sources:

• Referrals of business.
   

The Handy Help collects your data so that we can:

• Liaise with you about project requirements;

• Maintain a relationship with you via our CRM activity;

• Ensure any advertising you may see from us is targeted and relevant.
   

When The Handy Help is procured as a service provider, it may send your data to, and also use the resulting information from credit reference agencies for the purpose of defining payment terms.
 

How do we store your data?

The Handy Help website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by The Handy Help adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 

What are your data protection rights?

You have the right to request access to and/or the correction or deletion of any personal information about you held by us.

If you make a request, we have one month to respond to you. If you would like to exercise these rights, please contact us at our email: hello@thehandyhelp.co.uk
 

Changes to our privacy policy

The Handy Help keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14th January 2021.
 

How to contact us

If you have any questions about The Handy Helps privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

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Email us at: hello@thehandyhelp.co.uk

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